How to Check the Status of your Support Ticket

When you submit a support ticket through Zendesk, it's important to know how to check the status of your ticket to stay updated on its progress. In this article, we will guide you through the process of checking your support ticket status.

1. Access the Big Time Support Site: To begin, open your web browser and navigate to the Big Time support site. You can do this by entering the following URL in your browser's address bar: https://bigtimestudios.zendesk.com/hc/en-us

2. Log into your account: On the support site, locate the sign-in section.

Then, enter your registered email address and password associated with your account to log in.

3. Access the "Requests" Section: Once you are logged in, navigate to the right upper portion of the page. Look for a drop-down icon located next to your username. Click on this icon to reveal a menu of options. From the menu, select the "Requests" option.

4. Locate Your Support Ticket: In the "My requests" page, you should see a list of your submitted tickets. Look for the specific ticket you want to check the status of. The tickets are usually displayed with relevant details such as the subject, ticket number, date of submission, date it was updated, and status.

5. Review the Ticket Status: Once you have found your support ticket, review the information displayed alongside it. This information typically includes the current status of the ticket, such as "Open," "On Hold," "Awaiting reply," or "Solved." The status reflects the stage of resolution your ticket is currently in.

6. Access Ticket Details: To access further details about the ticket status and any updates, click on the ticket itself. This will lead you to a new page displaying the ticket details, including any interactions, comments, or replies from the Customer Support Team. If you have additional questions or need clarification regarding the ticket or any updates, you can reply or add a comment directly within the ticket page.

If your concern is specifically related to Big Time, please direct your communication to the Big Time support site. Similarly, for issues pertaining to Open Loot, address your concerns to the appropriate Open Loot support site.

It is important to note that the support ticket submitted for Big Time can only be seen and addressed on the Big Time support site, and the same applies to Open Loot support tickets, which can only be accessed and handled through the Open Loot support site. Following this approach will ensure that your inquiries are received and resolved by the respective support teams in a timely and efficient manner.

Also, please avoid sending multiple tickets for the same issue. Duplicated tickets can cause confusion and delay in resolving problems.