Troubleshooting Guide: Unable to Access In-Game Portals

If you find that you cannot access in-game portals despite meeting the requirements (such as level or premium currency tokens), please check the "time" for the portal. If the portal displays a negative timer, it is usually due to a compatibility issue related to your system's time and date settings.

Steps to Resolve:

Ensure your computer's time and date are set correctly for your location. Follow these steps to adjust the time and date on Windows:

1. Open Settings:

   • Press Win + I to open the Settings menu.
   • Alternatively, click the Start menu and select "Settings".

2. Go to Time & Language:

   • In the Settings menu, select "Time & Language".

3. Set Time Automatically:

   • Under the "Date & Time" tab, make sure the "Set time automatically" option is turned on.

4. Set Time Zone Automatically:

   • Ensure that "Set time zone automatically" is also enabled. If this option is unavailable or not working correctly, manually select your time zone from the drop-down menu.

5. Sync Now:

   • Scroll down and click on the "Sync now" button under the "Synchronize your clock" section to manually sync your system clock with the Internet time server.

6. Restart Your Game:

   • Close the game completely and restart it to ensure the changes take effect.

Additional Tips:

• Check for Windows Updates:

  • Ensure your operating system is up to date. Sometimes, outdated system files can cause compatibility issues.

• Check Regional Settings:

  • Ensure that your regional settings match your current location. This can also be found under "Time & Language" in the Settings menu.