Like many other large crypto service providers, our deposit addresses are generated via a smart contract rather than private/public key generation and are engineered to only accept certain kinds of tokens through specific networks.
Therefore, if you transferred an asset (cryptocurrency or other digital asset) that Open Loot currently does not support, or if you did it through an unsupported/incorrect network, there is no way we can recover those assets at the moment.
To help prevent an incorrect transaction, it is important to carefully read and understand the instructions displayed when performing transactions on Open Loot. Additional information can be found in the Supported Tokens and Supported Networks articles.
Open Loot is constantly looking to add support for new tokens to improve our customer experience. If you ever find that Open Loot now supports a token which you previously sent in error, please create a support ticket to inquire if a recovery path is possible. Please note however that this is not guaranteed and may be extremely unlikely. We will always perform due diligence to attempt recovery whenever possible.
What is an unsupported token?
Unsupported tokens are any cryptocurrency that is not on the supported token list, or otherwise displayed as an option, when performing a transaction on Open Loot. Unsupported tokens cannot be received as our smart contract is not engineered to accept it.
Example: Choosing to deposit ETH (Ethereum) token, but sending the MATIC (Polygon) token instead, will result in a permanent loss of the asset.
What is an unsupported Network?
A network is a blockchain which digital currencies/assets can be built on. Each supported token on Open Loot contains one or more deposit addresses unique to a specific network which that token may be received on. Attempting to use any other network, other than the one specifically selected during your Open Loot transaction, is not supported and will result in an asset loss.
Example: Choosing to deposit USDC on the Solana network, then sending USDC via the BSC (Binance Smart Chain) network will result in loss of the asset.
Why can't I retrieve my tokens from an unsupported network if the address is the same?
An address represents a destination on a specific network. To make an analogy to an email service, the address would be similar to the username before the “@” symbol and the network would be the domain/service provider. E.g.: sending an email to “Bigtime@gmail.com” is not the same as sending an email to “Bigtime@hotmail.com”. Despite the address being the same, the network is different.
Wallets usually generate the same address as hashed versions of the public keys on many networks, so going back to our analogy, they create the same “username” on multiple service providers. Sometimes retrieving a token sent through an incorrect address is possible, if the destination address was created this way, just by importing the private/public keys to another wallet that does support said networks.
Unfortunately, and as we have stated before, our deposit addresses are not generated by a public/private key, so they only exist on the supported networks.
What can I do if I sent a token through an unsupported network?
Unfortunately, there is nothing we can do to retrieve tokens from a network we don't support as our contract has not been created on said network.
What can I do if I sent an unsupported token?
As previously mentioned, due to the technical nature of the smart contract structure as well as the compliance-related implications of handling those assets, deposits made using an unsupported token are not able to be recovered.
Though it is rare, if a path to recovery ever becomes available, it will be listed below. You may also create a support ticket with us to notify you in the event something changes over time related to recovery.
In your case involving the deposit made with the USDT (Tether) token, there is an alternative option for you to work directly with Tether to explore possible recovery options for these funds. Tether might have a way to recover it, so please go ahead and contact them:
Please tell Tether that you have contacted us already.
Note: To manage your expectations it can take up to several months for them to solve your case, and they do have a fee.
If you receive a support ticket number from Tether, please share it with us. We periodically receive requests for information from them and this can help expedite the process
If you sent SOL:
We are currently working closely with our payment provider to determine a potential path to recovery. If this becomes available, we will inform you as soon as possible.