Problems Logging in to the game

Problem: I'm trying to log in but it won't let me choose my account.

Usually, this means that there is something that is preventing your browser window from Poppin-up and it looks like this:

 Soution:

1. 1. Clear cache

   2. Allow pop-ups
   3. Change your default browser from windows settings, from the current one to another one (windows>apps>default apps)
   4. Allow Bigtime; TimeGameClient; and the launcher on your Firewall and Anti virus:

   5. Restart

   6. Re-login again to your Marketplace Account

   7. Disable VPN if you are using any

   8. Avoid using incognito mode and use a normal browser

   9. If nothing worked contact Customer Support

Problem: I choose sign in, a browser window opens to the marketplace but nothing happens.

Usually this happens when you where already logged to the marketplace. The way to solve it is, on your browser click on your profile on the marketplace, after that click log out. Open the launcher again, and try to sing in again.