How to Report a Game Bug

How do I report a Bug in a constructive way?

We strive to make our game as smooth and enjoyable as possible, but sometimes bugs can still slip through. If you've encountered a bug in the game, we want to hear about it!

Following the details below to report a bug can be incredibly helpful in allowing the development team to reproduce and identify the issue as quickly as possible, however the most important thing is simply that you report the bug.  So please feel free to provide as little detail as possible if it means the difference between reporting a bug vs. not reporting it.

However, if you'd like to take it one step further, here's the information that would be incredibly helpful for us:

Step 1: Gather Information

Before reporting the bug, it's important to gather as much information as possible. This will help us understand the issue and potentially fix it more quickly. Here are some key pieces of information to collect:

• What: A brief description of the issue or bug that you are experiencing.

• How: How the issue or bug started, such as whether it was a result of a specific action you took or if it happened randomly.

• Impact: How the issue or bug is affecting your gameplay or enjoyment of the game, such as if it's preventing you from completing a task or making the game unplayable.

• When: When the issue or bug occurred, including the date and time if possible, and whether it has happened consistently or just once.

• Where: Where in the game the issue or bug occurred, such as a specific area or during a specific task please include the dungeon name and level range. 

• Circumstances: Any additional information that might help the game developers understand the issue or bug, such as what you were doing just before it happened, any error messages you saw, or what you tried to do to fix the issue.
  Please include : The Server you experienced the issue; the gateway and where you are connecting from.

• For the System Requirements field, please provide the following information: Operating System, CPU, Available RAM, Graphics Card, and Available Disk Space. if you have doubts on how to get those please check this article: System requirements

Step 2: Fill Out the Bug Report Form

Once you have all the necessary information, it's time to fill out the bug report form. You can access the form by clicking on "Submit Request" (top of this site) and select the "Report a Bug" form on our help center. Make sure to fill out all the required fields and be as detailed as possible. The more information you provide, the easier it will be for us to reproduce the issue and fix it.

Step 3: Submit the Bug Report

After filling out the form, double-check all the information you provided and submit the report. You should receive a confirmation message with a tracking number for your report. Keep this number handy in case you need to follow up on the issue later.

Step 4: Provide Additional Information

Screenshots are excellent, video clips are even better!  If you have any additional information or evidence related to the bug, you can add them to the bug report form or attach them to an email to our customer support team. This can help us understand the issue even better and fix it more quickly.

Reporting a game bug is crucial to ensuring the best possible gaming experience for everyone. By following these steps, you can help us identify and fix issues as soon as possible. 

You can find our form here: "Report Bug"

Thanks for your help!